Refund policy

Returns, Cancellations & Final Sale Policy

At Trinity Church Supply, we want you to be pleased with your purchase. Please review the following terms before placing your order. By completing a purchase through our website, showroom, telephone ordering system, or sales team, you agree to this policy.

Return Policy

Standard Merchandise

Most unused and unopened standard merchandise may be returned within 30 days of delivery, subject to the following conditions:

·         The item must be unused, unworn, unassembled, and in resalable condition.

·         The item must be returned in its original packaging with all instructions, accessories, labels, certificates, and components.

·         Proof of purchase or an order number is required.

·         A return authorization must be obtained from Trinity Church Supply before sending an item back.

·         Unauthorized returns may be refused or returned to the customer.

·         Return requests made more than 30 days after delivery may not be accepted.

To request a return authorization, contact our Customer Service Team at customerservice@trinitychurchsupply.net or (513) 471-6626 or (800) 327-2516. Please include your order number, the item being returned, and the reason for the return.

Return Shipping

Unless the item arrived damaged, defective, or materially different from what was ordered, the customer is responsible for return shipping costs.

Original shipping, delivery, handling, liftgate, inside-delivery, installation, and expedited-shipping charges are nonrefundable.

We strongly recommend using a trackable and insured shipping method. Trinity Church Supply is not responsible for returns that are lost or damaged in transit.

Do not refuse delivery or send merchandise back without first contacting us. Refused or unauthorized shipments may be subject to return freight charges, storage fees, and other costs incurred by Trinity Church Supply.

Refunds

Returned merchandise will be inspected before a refund is approved. Approved refunds will generally be issued to the original payment method.

Please allow 7–10 business days after we receive and inspect the return for processing. Additional time may be required for the refund to appear on your statement, depending on your bank or card issuer.

Merchandise returned incomplete, used, assembled, installed, damaged, altered, or without its original packaging may be refused or may be subject to a restocking fee of up to 25%.

Refunds do not include original shipping or delivery charges unless the return resulted from an error by Trinity Church Supply.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. Damage, defects, shortages, or incorrect merchandise must be reported within five business days of delivery.

Keep all cartons, packing materials, labels, and damaged merchandise until the claim has been resolved. Photographs of the merchandise, shipping carton, packaging, and shipping label may be required.

If Trinity Church Supply confirms that an item arrived damaged, defective, or incorrect, we may, at our discretion:

·         Replace the item or affected component;

·         Repair the item;

·         Issue a merchandise credit; or

·         Provide a refund.

Do not discard, alter, install, repair, or return a damaged item without our instructions. Doing so may affect our ability to approve the claim.

Visible freight damage should be noted on the carrier’s delivery receipt before the shipment is accepted. If severe damage is visible, contact Trinity Church Supply before refusing the shipment whenever reasonably possible.

Color, Finish, and Handmade Variations

Many of our religious products are handmade, hand-painted, hand-carved, cast, plated, antiqued, embroidered, or produced from natural materials such as wood, marble, stone, leather, or brass.

Minor variations in color, grain, texture, dimensions, facial details, paint application, metal finish, antiquing, or craftsmanship are natural and are not ordinarily considered defects.

Computer and mobile displays may also reproduce colors differently. Returns based solely on normal handmade or natural-material variations will be treated as standard discretionary returns.

 

Cancellation Policy

Standard In-Stock Orders

Cancellation requests must be submitted as soon as possible. A cancellation is not confirmed until Trinity Church Supply provides written confirmation.

Standard orders may generally be canceled without charge if the request is received before the order has entered processing, packing, production, or shipment.

Once an order has been processed, packed, transferred to a warehouse, or shipped, it cannot be canceled. The customer may request a return after delivery if the merchandise qualifies under this Return Policy.

Shipping charges and carrier-intercept fees resulting from a late cancellation request are the customer’s responsibility.

Custom, Personalized, and Special-Order Merchandise

Custom, personalized, made-to-order, modified, engraved, fabricated, imported-on-request, or special-order merchandise cannot be canceled after any of the following has occurred:

·         The order has been submitted to the manufacturer or artisan;

·         Materials have been ordered or production has begun;

·         Artwork, wording, dimensions, colors, finishes, or specifications have been approved;

·         The merchandise has been altered, engraved, embroidered, fabricated, or personalized; or

·         A nonrefundable deposit has been collected.

Before production begins, an approved cancellation may still be subject to design fees, artwork fees, manufacturer charges, material costs, bank or payment-processing costs where legally permitted, and other expenses already incurred.

Deposits for custom and special-order merchandise are nonrefundable once the order has been approved or production-related costs have been incurred.

Restoration, Refinishing, and Renovation Work

Restoration, refinishing, renovation, repair, and installation projects are governed by the signed estimate, proposal, work order, or contract for that project.

Once work has begun, materials have been purchased, merchandise has been transported, or outside services have been commissioned, the customer is responsible for all labor, materials, transportation, storage, subcontractor charges, and other costs incurred through the cancellation date.

Previously paid deposits may be nonrefundable as stated in the applicable estimate, proposal, or agreement.

Backorders and Delayed Orders

Estimated availability and delivery dates are not guaranteed unless specifically agreed to in writing.

If an order is delayed beyond the shipping date originally promised—or, when no shipping time was stated, beyond the period required by applicable law—we will provide any notice and cancellation or refund options required by law.

 

Final Sale Items

The following merchandise is considered final sale and cannot be returned, exchanged, or canceled except when it arrives damaged, defective, or materially different from the approved order:

·         Custom, personalized, engraved, embroidered, or monogrammed products;

·         Made-to-order, modified, or specially configured products;

·         Special-order merchandise not normally stocked by Trinity Church Supply;

·         Items imported or ordered specifically for a customer;

·         Approved custom statues, church furnishings, metalware, vestments, stained glass, memorials, or commissioned artwork;

·         Items altered according to customer-provided measurements or specifications;

·         Restoration, refinishing, repair, renovation, design, and installation services;

·         Clearance, closeout, discontinued, liquidation, warehouse-sale, or ‘Final Sale’ merchandise;

·         Gift cards and store-value certificates;

·         Opened candles, incense, charcoal, altar breads, food products, sacramental wine, oils, liquids, or other consumable products;

·         Opened books, music, recordings, software, dated materials, annual guides, calendars, workbooks, or copyrighted reproducible materials;

·         Worn or opened apparel, clergy shirts, vestments, jewelry, rosaries, medals, or other personal-use items that cannot be resold for hygiene or safety reasons;

·         Items that have been blessed, consecrated, dedicated, installed, assembled, mounted, used, altered, washed, polished, or repaired after delivery;

·         Seasonal merchandise purchased within 30 days before the applicable holiday or liturgical observance;

·         Freight, oversized, or drop-shipped merchandise identified as final sale on the product page, quotation, or order confirmation; and

·         Items marked ‘Nonreturnable,’ ‘No Cancellations,’ or ‘Final Sale’ at the time of purchase.

A manufacturing defect or shipping error does not automatically entitle the customer to cancel a custom or final-sale order when the problem can reasonably be corrected through repair, replacement, refinishing, or reproduction.

 

Order Accuracy and Customer Approvals

Customers are responsible for reviewing all names, dates, wording, spelling, dimensions, quantities, colors, finishes, artwork, delivery information, and product specifications before approving a custom order.

Trinity Church Supply is not responsible for mistakes contained in customer-supplied information or in artwork or specifications approved by the customer.

Electronic approval by email, text message, online form, electronic signature, or other written communication is considered authorization to proceed.

Large-Quantity and Commercial Orders

Large-quantity, wholesale, institutional, parish, diocesan, and commercial orders may be subject to separate return and cancellation terms stated in the applicable quotation, purchase order acknowledgment, or sales agreement.

Returns of qualifying large-quantity orders may be subject to a restocking fee of up to 25%, plus inbound and outbound freight costs.

Marketplace Purchases

Purchases made through Amazon, Walmart, eBay, Faire, or another third-party marketplace are also subject to that marketplace’s applicable policies and procedures. When a marketplace rule conflicts with this policy, the marketplace’s required terms will control for that transaction.

Exceptions Required by Law

Nothing in this policy limits any warranty, cancellation right, refund right, or consumer protection that cannot legally be waived. We reserve the right to decline returns or cancellations involving misuse, fraud, policy abuse, or merchandise that does not meet the conditions stated above.

 

Contact Us
Trinity Church Supply
5479 North Bend Rd. Cincinnati, OH 45247
(513) 471-6626 or (800) 327-2516
customerservice@trinitychurchsupply.net

Please include your name, order number, item number, and a brief explanation of your request.